Q: When will my order ship?
A: All in stock orders ship within 24 hours. We pride our selves on our
Super Speedy Shipping

Q: Can I make changes on an order I just placed?
A: So sorry We are unable to do so as it says at checkout in our shopping cart.
We need an order and invoice for every single items in and out of our store.
The only way to do this is a physical order being placed by you. Our inventory,
website, shopping cart and Quickbooks are all tied together. It's a very complex
system but it is what keeps our inventory always accurate and allows us to pull,
pack and ship every in stock order in 24 hours.

Q: I have not received my order yet?
A: Once you have checked all the items you ordered on our website to
make sure there are NO PREORDERS on them.  Please see our Preorder
policy page for full details on PREORDERS. PLEASE e mail us to check
the tracking for your order.  99.9% of the time the reason your order has
not shipped is it contains PREORDERS you missed.

Q: I am tired of waiting for a PREORDER I want a refund.
A: We do not do refunds of any type.  We do store credits. We are
happy to issue you a store credit that does not expire.  Once your
order is placed we have fees involved in taking your payment, our time etc.
This is all explained in more detail on our Policies/Shipping Page

Q: Why did you ship my order First Class, Media, UPS etc?
A: Unless you pay for USPS Priority shipping it is our choice and states
that clearly at checkout.  If you do not specify UPS, USPS Priority and pay
for it, it is our choice how we ship items.  We can send them First Class, media
mail if magazines or books are ordered, UPS or Priority.

Q: I ordered a product that shows in stock but has not shipped yet?
A: PLEASE go check the item to make sure there is NOT a big red PREORDER
in the item description. The in stock number is how many we have left to sell
of a preordered item.  This is so we don't oversell our inventory on order.  Please
see Preorder Policies for more info.

Q:  Can I return an item?
A:  You may exchange as long as the item is unopened and it is NOT a
machine, book, magazine.  More info here under policies/shipping

Q:  Why is there NO phone number for us to contact you?
A:  We will be happy to call you if you do not find an answer here or in our
Policies/Shipping or Preorder pages.  Our first most important task is getting
orders packed and shipped.  We were finding we were getting 75-100 calls
a day and the calls all could be answered easily on here.  The time it takes us
to answer the phone is precious time we could be packing and shipping your
order.  We found it more important to get your orders out in 24 hours than
to answer questions you can easily find here.  This is why we have created these
pages to answer most all your questions.  IF a call is required please e mail us
with your phone number and we will call you at our earliest convenience.