We do not ship PARTIAL ORDERS so make sure to place
seperate orders for PREORDERED ITEMS as not to hold
up your in stock items from being shipped.
Payments
You have many payment options available. I accept Visa, Mastercard,
Discover, American Express, & Paypal.
Money Order or Personal Checks orders need to
be copy, pasted and emailed to
Once we receive your money order we process your order.
Personal checks we wait 14 days to process your order
to make sure the check clears.
NOTE: Your credit card is charged IN FULL
FOR THE ENTIRE ORDER
upon placing the order
even if the order contains preorder items.
All orders are held and shipped as
one order when ALL products are in.
PLEASE contact me to
agree to pay additional shipping charges
incurred by doing individual shipments if you
wish to receive products as they arrive
(this is on an order with preorder items)
Shipping
U.S. SHIPPING
Shipping is calculated based on the following:
$0.01-$25.00 ships for $4.95
$25.01- 50.00 ships for $7.95
$50.01 and up ships for FREE
We reserve all rights to choose the shipping carrier of our choice.
PRIORITY SHIPPING means Priority Handling not
necessarily we will use USPS its our choice.
Insurance is recommended!
Once your order has been accepted by the shipping carrier
it is considered shipped in full.
You will receive tracking in your e mail
make sure to check your spam folder
Unfortunatly, without insurance, once your item is accepted by the shipping carrier, we can not be responsible for loss or damage.
NOTE: We do NOT ship PARTIAL ORDERS so make sure to place
seperate orders for PREORDERED ITEMS as not to hold
up your in stock items from being shipped.
SOME heavy items such as machines and air compressors
may have a bit of shipping surcharges added.
depending on distance shipped.
INTERNATIONAL & MILITARY SHIPPING
WE SHIP ONLY USPS PRIORITY
NO FIRST CLASS &
NO FLAT RATE ENVELOPES OR BOXES SORRY
There is no tracking or insurance available for Flat Rate Items.
This is for your protection and mine.
NOTE: Hawaii, Alaska, Puerto Rico may incure additional shipping costs
depending on the weight of products ordered you
will receive an additional shipping invoice via e mail or paypal.
I am NOT responsible for lost or damaged items. once it leaves my
hands and has been accepted by USPS that order
is considered shipped in full!
Your order will only be insured IF YOU e mail me and
purchase insurance on the full amount of your order.
Once it leaves my hands and you have tracking it
is considered shipped in full and unless you purchase insurance
there is nothing I can do if your package gets lost or
damaged. There are no refunds or re-shipments of lost, damaged
boxes UNLESS you have purchased insurance seperately
by e mailing me to purchase for your package!
(Because of customs forms I have to drive
these to the post office to hand deliver, there
is a 3.00 gas charge included in shipping)
All in stock orders are shipped within 24-72 hours (except pre-orders/backorders)
MOST all orders are shipped the same or next day the order is placed!
During extremely busy times it may be as long as 72 hours rarely
I pride myself on this!
ALL order discrepencies must be reported within 7 days of
receiving your order.
Returns
Returns are gladly accepted in original packaging within 14 days.
Returns are at your shipping expense to me and you will be
refunded the full purchase price LESS
SHIPPING AND A 15% RESTOCKING FEE!**
Items must be unopened or not used.
There are No restocking fee's for exchanges
You are responsible for
the return shipping charges to you.
SOFTWARE AND BOOKS ARE NOT
RETURNABLE OR EXCHANGABLE SORRY
NOTE: NOTHING PROVO CRAFT is
returnable or exchangable.
Returns need to be insured with tracking.
You will be issued a refund check within 14 days.
**The 15% restocking fee applies to ANY & ALL
cancelled orders anytime after the order
has been completed by you. We prepare, pack, and ship
immediatly. We have time involved in packing
unpacking, restocking, ordering and computer time in
returning your order to inventory plus bank
fees that are not refundable to us.
Exchanges are IMMEDIATLY processed upon
receiving the product. Be sure to include
return shipping $$ in the package.
Returns are sent to
Stamping Scrapping
9450 Trinity Oaks Drive
Alto, MI 49302
Product Issues/Defects/Warranties
If you purchase a product from us that has
any issues/defects or is under warranty
We will refer you directly to the
manufacturer who will take care of the problem.
We will be Happy to assit you by giving you
your manufacturer contact information.
We are unable to return or exchange items
that are under warranty or have product defects.
Pre Orders
When New Items are introduced I offer preorders on
these new items. Stock can become a problem and are
often in limited supply. Pre ordering your items guarantees you
get one out of my first shipment & I ship your item(s) to you
the moment the NEW product arrives.
I always keep up with the Newest, Latest, and Greatest.
You will see PREORDER these items in BOLD RED
and then an in stock number. This allows you to preorder
items and the in stock number simply means how
many I will have on Preorder with the Company.
and gives me a way to know how many to order or how many I have sold.
ALL PREORDERS WILL BE CHARGED WHEN ORDERED!
ALL PREORDERS are NON REFUNDABLE.
you can receive store credit less 10% towards another item**
Except on CRICUT Items NO refunds/returns/exchanges.
Once your preorder is placed there are no
refunds, no exceptions on Provo Craft Items!!!!
I place the order and am obligated to puchase even if you cancel.
There are NO Cash/CC or Paypal refunds for pre-orders.
ONLY STORE CREDITS WILL BE ISSUED for
the amount less 10%
We do not ship PARTIAL ORDERS so make sure to place
seperate orders for PREORDERED ITEMS as not to hold
up your in stock items from being shipped.
Also please note I do not have control over delays
in preorders shipping and will keep the items updated in
the description as to delivery.
I ship ALWAYS within 24 hours of anything NEW
arriving into the store!
PreOrder Holds
PREORDER HOLDS ON NEW ITEMS ARE
NON REFUNDABLE AND NO STORE CREDIT
IS GIVEN IF YOU CANCEL
Out of Stock/Backordered Items
Should you place an order for an item that
is out of stock/backordered, it will ship immediatly upon
me receiving it. If you have multiple items on the same order as
the out of stock/backordered the items in stock
will ship immediatly and
the out ot stock/backordered item(s) will ship when available.
Backorders only occur when I sell an item out in the store
the same day you place an order for that item and my inventory
has not updated for that day. I immediatly reorder and ship
that item within a week!
I reserve the right to ship out of stock/backorders parcel or
usps first class mail
Combining Orders
***We are Happy to combine orders placed
on the SAME day as long as your other order
has not been packed or shipped. We immediatly start working
on your order when it comes into our store.
We ship first order in is first order out to make it
fair for everyone.
We want you to receive your product in the fastest time
possible! Our normal shipping is 24-48 hours rarely 72 hours!!!
Layaways
See our Layaway page
